Privacy Policy | Tallow-Based Skincare by Unforged

Privacy Policy
Last updated: October 30, 2024

This Privacy Policy describes how Unforged ("we," "us," "our," or "the Site") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from unforged.eu or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. When we update this policy, we will post the revised version on the Site and update the "Last updated" date. Please review this policy periodically to stay informed about how we are protecting your information.


How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from a variety of sources, as outlined below. This information allows us to communicate with you, fulfill your orders, and improve our Services.

Information We Collect Directly from You

When you interact with our Services, you may provide us with information, including:

  • Contact Details: Such as your name, address, phone number, and email.
  • Order Information: Including your billing and shipping addresses, payment confirmation, email, and phone number.
  • Account Information: Such as username, password, and security information for account protection.
  • Customer Support Information: Information you provide through customer service inquiries.

Some features may require you to provide specific information. You may choose not to provide this information, but it may prevent you from accessing certain features.

Information We Collect Automatically (Usage Data)

We may automatically collect certain information about your interaction with our Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include:

  • Device Information: Browser type, IP address, and network connection details.
  • Interaction Data: Information about how you use and navigate our Site and your account.

Information We Obtain from Third Parties

We may receive information about you from third-party services, including Shopify and payment processors, to facilitate order processing, payments, and service improvement.


How We Use Your Personal Information

We use your personal information for the following purposes:

  1. Providing Products and Services: To fulfill orders, process payments, manage your account, arrange shipping, and handle returns or exchanges. Shopify may also process your information to enhance your experience, in line with its Privacy Policy.

  2. Marketing and Advertising: We may use your personal information for promotional purposes, including sending marketing emails and showing relevant advertisements. If you reside in the EEA, the legal basis for this processing is our legitimate interest in promoting our products (Art. 6 (1) (f) GDPR).

  3. Security and Fraud Prevention: To detect and investigate fraudulent activity and to secure our Services. EEA residents: our legal basis for this processing is our legitimate interest in maintaining security (Art. 6 (1) (f) GDPR).

  4. Customer Support and Service Improvement: To provide assistance and improve our Services based on feedback.


Cookies

We use cookies to improve our Site, run analytics, and tailor services to you. For information about Shopify-related cookies, refer to Shopify's Cookie Policy.

Most browsers automatically accept cookies, but you can modify your settings to reject or remove cookies. Please note that removing or blocking cookies may impact your experience with our Services.

Our Site also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses of your information. To learn more, visit Global Privacy Control.


How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties, including:

  • Service Providers: Such as payment processors, IT support, customer service, and data analytics providers.
  • Business and Marketing Partners: To assist with promotional activities.
  • Affiliates: Within our corporate group, in line with our business operations.
  • Legal Requirements: To comply with applicable laws, respond to requests, and protect our rights or those of others.
  • Business Transactions: In case of merger, acquisition, or other business transfer.

We do not use or disclose sensitive personal information without consent or for inferring characteristics about you.


User-Generated Content

Our Services may enable you to post reviews or other content. Information you share publicly is accessible to others, and we cannot control how it may be used by third parties. Be cautious about sharing personal information in public areas.


Third-Party Websites and Links

Our Site may link to third-party websites. These websites have separate privacy policies, and we are not responsible for their content or privacy practices. We recommend reviewing their policies independently.


Children's Data

Our Services are not intended for children. We do not knowingly collect information from individuals under 16. If you believe your child has provided us with personal information, please contact us to request deletion.


Security and Retention of Your Information

We take reasonable steps to protect your personal information but cannot guarantee absolute security. Information sent to us may not be secure in transit. Avoid sharing sensitive information via unsecure channels.

We retain your information as long as necessary to fulfill the purposes outlined in this policy, including maintaining your account, complying with legal obligations, and resolving disputes.


Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request access to personal information we hold about you.
  • Right to Delete: Request deletion of your information.
  • Right to Correct: Request correction of inaccurate information.
  • Right of Portability: Request transfer of your information to a third party.
  • Right to Opt Out of Sale/Sharing: Opt-out of "sale" or "sharing" of your information for targeted advertising.
  • Restriction of Processing: Request limitation on processing your information.
  • Withdrawal of Consent: Withdraw consent where we rely on it.
  • Appeal: Appeal if we decline your request.
  • Communication Preferences: Manage preferences for marketing emails.

To exercise these rights, contact us at hello@unforged.eu. We may need to verify your identity before responding. We will respond promptly, in accordance with applicable law.


Complaints

If you have concerns about our processing of your information, contact us using the information below. You may also lodge a complaint with your local data protection authority.


International Users

Your information may be transferred, stored, and processed outside your home country. When we transfer personal information out of Europe, we rely on the European Commission’s Standard Contractual Clauses or other applicable transfer mechanisms.


Contact Information

If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us at:

Unforged
Unit 1A Heatherview Business Park
Athlone Road #8195
Longford, Co Longford
N39KD82
Ireland

Email: hello@unforged.eu

For data protection purposes, Unforged is the data controller of your personal information.